Privacy Policy For Jaytech Plumbing

Effective Date: May 06, 2025

At Jaytech Plumbing, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our services, website, or contact us. By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

Contact Information: Name, phone number, email address, and mailing address provided when you schedule services, request a quote, or contact us.
Payment Information: Credit card details, billing address, or other payment-related information when you pay for our services (processed securely through third-party payment processors).
Service-Related Information: Details about your plumbing needs, service history, and property address provided during consultations or service visits.

b. Non-Personal Information

Website Usage Data: IP address, browser type, device information, pages visited, and time spent on our website, collected via cookies or similar technologies.
Service Feedback: Reviews or feedback you voluntarily provide about our services.

2. How We Collect Information

We collect information through:

Direct Interactions: When you call, email, fill out forms on our website, or interact with our staff during service visits.
Website Technologies: Cookies, analytics tools (e.g., Google Analytics), and tracking technologies to understand how you use our website.
Third Parties: Information from partners, such as payment processors or marketing platforms, when applicable.

3. How We Use Your Information

We use your information to:

Provide, schedule, and perform plumbing services.
Process payments and issue invoices.
Communicate with you about appointments, promotions, or service updates.
Improve our services and website functionality.
Comply with legal obligations or respond to legal requests.
Send marketing communications (with your consent, where required).

4. How We Share Your Information

We do not sell or rent your personal information. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We may share your information with:

Service Providers: Third-party vendors (e.g., payment processors, scheduling software providers, or marketing tools) who assist in our operations, under strict confidentiality
agreements.
Legal Authorities: If required by law, court order, or to protect our rights, property, or
safety.
Business Transfers: In the event of a merger, acquisition, or sale of our business assets, your information may be transferred to the new entity.

5. Data Security

We implement reasonable physical, technical, and administrative measures to protect your information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

6. Your Choices and Rights

You have the right to:

Access or Correct: Request access to or correction of your personal information.
Opt-Out: Unsubscribe from marketing communications by clicking the “unsubscribe” link in emails or contacting us.
Delete: Request deletion of your personal information, subject to legal or contractual obligations.

To exercise these rights, contact us at (519) 780-0088.

7. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyze site performance. You can manage cookie preferences through your browser settings, but disabling cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before providing personal information.

9. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn we have collected such information, we will take steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised effective date.